Shipping Policy

Last Updated: June 2026

Thank you for shopping with GXELEMEN. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with us, you agree to the terms outlined in this Shipping Policy.

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Order Processing Time

All orders are processed within 1–3 business days after payment is successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be extended. If there is a significant delay, we will notify you via email.

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Shipping Time

Estimated delivery times are as follows:

Please note that delivery times are estimates only and are not guaranteed.

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Shipping Rates

Shipping costs are calculated at checkout based on:

• Destination
• Package weight
• Shipping method selected

Any applicable shipping charges will be displayed before payment is completed.

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Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

• Tracking number
• Carrier information
• Tracking link (if available)

Tracking information may take 24–72 hours to update after shipment.

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Multiple Shipments

In some cases, items within the same order may be shipped separately.

If this occurs, you will receive separate tracking information for each shipment.

No additional shipping charges will apply.

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Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided:

• We are not responsible for lost packages.
• Additional shipping fees may be required for reshipment.
• Refunds may be reduced by carrier fees incurred.

Please contact us immediately if you notice an error in your shipping address.

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Delayed Deliveries

Delivery delays may occur due to circumstances beyond our control, including:

• Weather conditions
• Customs inspections
• Carrier disruptions
• Natural disasters
• Labor strikes
• Peak holiday shipping periods

GXELEMEN is not responsible for delays caused by third-party shipping carriers.

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Lost Packages

If your package appears lost in transit, please contact us at:

iceblingbling13@gmail.com

We will work with the shipping carrier to investigate the issue.

A package will generally be considered lost if:

• Tracking has not updated for 15 consecutive business days, and
• The carrier confirms the package cannot be located.

Resolution options may include:

• Replacement shipment
• Store credit
• Refund

at our discretion.

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Delivered but Not Received

If tracking indicates that a package has been delivered but you have not received it:

Please:

1. Check with household members.
2. Check with neighbors.
3. Contact the shipping carrier.
4. Wait 24–48 hours, as some carriers mark packages as delivered before final drop-off.

GXELEMEN is not responsible for stolen packages after confirmed delivery.

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Customs, Duties, and Taxes

For international orders:

Customers are responsible for any:

• Customs duties
• Import taxes
• Brokerage fees
• Government charges

These fees are not included in product prices or shipping charges unless otherwise stated.

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Shipping Restrictions

We reserve the right to refuse shipment to:

• Unsupported regions
• High-risk delivery locations
• Locations prohibited by applicable laws or regulations

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Force Majeure

We shall not be liable for delays or failure to deliver due to events beyond our reasonable control, including but not limited to:

• Natural disasters
• Government actions
• Public health emergencies
• Transportation interruptions
• Supply chain disruptions

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Contact Information

For shipping-related questions, please contact us:

GXELEMEN

Email: gxelemen.shop@outlook.com

Business Hours:

Monday – Friday

9:00 AM – 5:00 PM (EST)